Stepping Back




Taking closer look at the QLE cases as I become more familiar with the product



I was able to spot more nuances within the current experience, and external constraints for different QLE.

Based on resources and discussion from operation and customer support, I categorized all QLE cases into three case groups based on what users are required to submit: 


CASE GROUP #1

Employee can select one from a few documents to submit


CASE GROUP #2

 Employee can select one from a few documents to submit


CASE GROUP #3

Employee need to submit required documents, plus supporting documents from a few options