Prototyping for User Testing




Creating low-fi prototypes to gain external user feedback



Colloborating with content designer, we designed prototypes based on our hypothesis and feedback from internal stakeholders, and validated with potential user on Usertesting.com.  

01. User Testing Objective
  • Validate employee mental model when a QLE happen
  • Understand if users know the action they need to take for each step
  • User’s response to view and select new insurance plans before receive admin’s approved
  • Identify areas of improvement for content, including their voice and tone


02. Participants Criteria

  • Employee who currently has health insurance with their company
  • Employee who has access to any HR platform with their company
  • Age: 20 - 50 years old
  • Location: Currently living in the US
  • Used to request QLE (Optional)






VERSION A


VERSION B




Key Insights




INSIGHT #1

Instead of “Requesting QLE”, the first thing that came to people’s mind is: “I want to change my insurance”

INSIGHT #2

Employee only knows the term “QLE”  when they have prior experiences of submitting QLE.


INSIGHT #3

When QLE happened, instead of “requesting for QLE”, the first thing came to people’s mind is to make change to their insurance