EILEEN FENG
RESUME








Product Design Intern @ Justworks:

Helping employees navigating life’s big moments with clarity and confidence








OVERVIEW

Justworkshelps SMBs and entrepreneurs grow with confidence through managing their employees and operations such as payroll and benefits. 

On the Benefit – Health team, I led the redesign of the legacy employee insurance update experience from problem framing and user testing to design, enabling 170k+ employees of SMBs to retain access to high-quality health benefits during life events. (aka. QLE)

OUTCOMES

I delivered dev-ready prototype, research results, streamlining experience across two product lines of JW’s ecosystem to improve user retention, reduce support tickets and Ops work lift.
Side project – Designed and shipped a plan selection onboarding page with an engineer peer, reducing onboarding time and support outreach.

    ROLE

    Product Design Intern

    ROLE

    2 PMs
    Content Designer
    Software Engineers
    Business Operations

    TIMELINE

    May - Aug 2024