RESUME

Justworks / Product Design Intern

Creating a unified experience across platforms to help all teams manage benefit without the headache

TEAM
2 PM
1 Engineers
1 Business Ops

TIMELINE
05/2024 – 08/2024

SKILLS
Product Design
User Research
Product Strategy

OVERVIEW & IMPACT

Justworkshelps SMBs and entrepreneurs grow with confidence through managing their employees and operations such as payroll and benefits.

On the Benefit – Health team, I led the redesign of the legacy employee insurance update experience from problem framing and user testing to design, enabling 170k+ employees of SMBs to retain access to high-quality health benefits during life events. (aka. QLE). I delivered dev-ready prototype, research results, streamlining experience across two product lines of JW’s ecosystem to improve user retention, reduce support tickets and Ops work lift.

Side project – Designed and shipped a plan selection onboarding page with an engineer peer, reducing onboarding time and support outreach.