Most of us experience a few Qualifying Life Events (QLEs) at some point. You know, life stuff.
“Significant life changes that make individuals eligible to make health insurance changes outside the annual open enrollment period.”
A few QLE examples IRL
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Big life moments bring lots of emotions – the happy and the tough ones, plus the responsibility of updating health insurance.
Employees (aka. the user)
It’s another overwhelming task on an already packed to-do list—with deadlines, forms, and confusion.
Ops team
> 200k+ employees rely on Justworks to manage their health insurance during transitions. Confusing steps meant more support tickets and time spent untangling the mess.
Business Goal: Making experience a competitive edge as Justworks moves from a single
The current experience of submitting QLE are very different on two growing Justworks products (Payroll & PEO)