• Background •

Life can be unpredictable because of many key events. Ex. birth of a child, relocate to new area, getting married, etc.






These events are called as Qualifying Life Events (QLEs).


Significant life changes that make individuals eligible to make health insurance changes or updates outside the annual open enrollment period. 






Current experience & Impact Opportunities




Justworks provides two platforms to 11,000+ small businesses to manage their workforce benefit, enabling 174,000+ number of employee to manage high quality health benefit directly on the platforms. 

To align with the initiative of making experience a competitive edge, there’s a need to improve and streamline the 7 years old legacy flow because:

There are lots of questions and complains on the complexity and lack of clarity of current insurance update process